Auqual Hair Services is precise in protecting the privacy of our website visitors. The purpose of this Privacy Statement is to let you know how we handle received information from you through this website, as well as inform you of the risks involved when you communicate or provide information by way of the Internet. Keep in mind that changes are periodically made to this Privacy Statement without notice and it is your responsibility to review the Statement when you use this website. By continuing to use this site, you consent to any changes to our policy or terms of use.

During your visit to our website, remember that the medical and health information presented here is intended to be general in nature, and should not be viewed as a substitute for professional advice.

Information Collection & Storage

Personally Identifiable Information: We do not collect information that personally identifies you unless you choose to provide it to us (for example, Web pages that allow you to book appointments, fill the form etc.).

This information may be collected when you send us emails, voluntarily submit information to us via the Website (such as to register with the Website to access “Auqual Hair Services ” or the consultation application portal). This information may include your (1) contact information (such as name, address, email address and phone number), (2) age, (3) gender, (4) date of birth, (5) health and medical information, (6) account numbers, (7) financial and payment information, including credit card and payment card information, and (8) any other information you choose to provide us, subject to applicable laws and the terms of this Privacy Policy.

The personal information you submit is shared only with those people in our organization who need this information to respond to your question or request, and as otherwise permitted by law to allow us to operate our business or to comply with applicable laws.

How We Use Personally Identifiable Information We Collect

We will use personally identifiable information for: (i) the purpose for which you provide it; (ii) as otherwise may be disclosed at the point of collection; and/or (iii) for the purposes described below. For example, we may use your contact information as provided to us, such as email address, telephone number, and/or mailing address, to contact you to communicate related to your use of the Website or otherwise as you may request, such as for consultation application.

We may provide this aggregated information to third parties, but when we do so we do not provide any of your information without your express permission.

Non-Personally Identifiable Information

When you visit our Website, we may passively collect non-personally identifiable information about you.

IP Address

Your IP address may be collected.  Your “IP address” is usually associated with the network location and physical location from which you enter the Internet.  We log IP addresses for systems administration purposes.  This information helps us determine how often different areas of our site are visited and we also use this information to personalize the content that is displayed to you on the Website based on your previous visits and the ads that you access.  We do not link IP address to any information that is personally identifiable.

Cookies

The term “cookies” refers to electronic data stored by your computer browser. The cookies enable us to facilitate your access to different aspects of the Website. We use both first-party cookies (cookies that we place) and third-party cookies (that may be placed by a third party).  We use cookies to track the use of our Website and to facilitate and enhance your experience on our Website by, among other things, displaying content that is personalized based on your previous visits and the ads that you access.

Web Beacons and Pixel Tags

The term “web beacons” and “pixel tags” refer to Internet tools, such as transparent images on the Website or in emails that we may send to you that help us to determine whether a page has been viewed or an email opened. In general, any electronic image viewed as part of a web page, including a banner ad, can contain a pixel tag or other web beacon. We may also use these Internet technology tools allow us to track the internet browser most commonly used to access our site and the pages that are most popular, which statistics assist us in making our Website more user-friendly and accessible.  Our Website may also have pixel tags from our vendors to help track your visit and set various cookies to manage ad content that may be delivered to you on the Website.

Online Behavioural Advertising

We use third-party tools, including AddThis, that may collect anonymous information and data when you visit this Website to deliver ads to you that are likely to be of greater interest to you based upon your Internet activities. These third-party tools may place their cookies, web beacons or other technology on this Website or in your browser to collect non-personally identifiable information about you when you visit this Website to enable those third parties and any affiliated ad networks to deliver advertisements to you on third party websites.

Retargeting and Remarketing

We have also enabled additional Google Analytics Advertising Features:  Google Display Network Impression Reporting and Remarketing with Google Analytics.  The Google Display Network Impression Reporting uses the Google Analytics cookie to track our ad impressions and your interactions with those impressions, including the effectiveness of those ads, which generates reports for us to help us analyse our advertisements.

Do Not Track

we will automatically collect cookies and other non-personally identifying information when you visit this site.  Due to this automatic collection, we do not currently honour do not track requests.

How We Disclose the Information We Collect

Your information may be disclosed to or collected by third-party suppliers and service providers specifically involved in the processing of your information received via the Website and as otherwise necessary to manage our Website and provide the services you request. We may also use third-party service providers to host the Website and gather and use on our behalf your personal information as contemplated by this Privacy Policy and applicable law.

We may also use or disclose your personal information to resolve disputes, investigate problems, and enforce our Website Terms of use or any other agreement with Auqual Hair Services.

We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with the Website; or (c) protect our rights, reputation, property, or that of our users, affiliates, or the public.

Handling of Electronic Records & Backup

We maintain backup files as a protection against natural disasters, equipment failures, or other disruptions. Backup files protect you and us because they lower the risk of losing valuable data. Backup files may contain records with your personal information. Removing a record from our active files and databases does not remove that record from any backup systems.

Security

Communications between your browser and portions of the Website containing personally identifiable information are protected with Secure Socket Layer (SSL) encryption. This encryption is to help protect your information while it is being transmitted. Once we receive your information we strive to maintain the physical and electronic security of your personal information using commercially reasonable efforts.

NO DATA TRANSMISSION OVER THE INTERNET OR ANY WIRELESS NETWORK CAN BE GUARANTEED TO BE PERFECTLY SECURED. AS A RESULT, WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION USING COMMERCIALLY AVAILABLE AND INDUSTRY STANDARD ENCRYPTION TECHNOLOGY, WE CANNOT ENSURE OR GUARANTEE THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US, AND YOU DO SO AT YOUR OWN RISK.

Please ensure that you have read and understood the terms and conditions

Article 1.0:  Understanding And Acknowledgement

1.1: The nature of the procedure will be explained to the patient as well as its risk and permanent nature

1.2: The patient will receive pre-operative instructions and will read and confirm that they are fully understood.

1.3: The patient must inform the clinic in advance of their procedure of all medical conditions he/she is aware of including, but not exclusively:

Allergy/Hay fever
Keloid scarring or difficulty healing
Anemia
Kidney disease
Asthma or wheezing
Kidney stone or blood in urine
HIV/AIDS or ARC
Liver disease or jaundice
Back problems/pain
Loss of appetite/nausea/vomiting
Bladder infection
Lung trouble/disease
Bleeding tendency/clotting problems
Neuritis (inflammation of the nerve)
Bone or Joint deformity
Nervousness
Breathing difficulty
Pain in shoulder, arms or hands
Broken bones/bone disease
Palpitation or pounding heart
Burning or frequent urination
Peptic ulcer/stomach ulcer
Cancer, cyst, growth or tumor
Phlebitis of vein
Cataract/Glaucoma
Pneumonia
Change in bowel habits/bleeding
Problems during a surgical procedure
Chest pain or pressure
Prolonged hoarseness
Chills, fever or night sweats
Psychiatric/emotional problems
Chronic cough
Recent gain or loss of weight
Constipation
Repeated diarrhea
Coughing or vomiting blood
Rheumatic Fever
Diabetes
Rheumatism/Arthritis
Difficulty in sleeping
Ringing in the ears
Dizziness/fainting/passing out spells
Scarlet Fever
Double vision or blindness
Severe ear, nose, throat trouble
Epliepsy/convulsions/seizures
Sexually transmitted disease
Excessive tiredness or fatigue
Sinus trouble
Eye injury or disease
Skin rash/disease
Family history of cancer
Shortness of breath
Family history of high blood pressure
Sugar or Albumen in urine
Frequent colds
Swelling of ankles or feet
Frequent or severe headaches
Swollen or painful joints
Frequent or severe indigestion
Tendonitis/weak wrists
Gout
Thyroid trouble
Head injury
Tightness in chest
Heart mumur/mitral valve prolapse
Trouble concentrating
Heart trouble/disease
Tuberculosis
Hepatitis
High blood pressure
Hormonal problems

1.4: Auqual Hair Services shall not be held liable for any damage occurring as a result of the patient´s failure to disclose such details

1.5: The patient will inform the clinic of all medications taken in the last 30 days.

1.6: The patient should avoid taking Aspirin or Ibuprofen for seven days prior to their procedure and must inform the clinic if they have done so.

1.7: The patient should avoid alcohol from seven days prior to their treatment and must inform the clinic if they have done so.

1.8: The patient should avoid the use of Minoxidil from seven days prior to their treatment and must inform the clinic if they have done so.

1.9: Pre and post op patient photos will be taken and are to be used at the clinic´s discretion and in accordance with its legal requirements for documenting all work done. The patient can request for his or her identity to be kept private.

1.10: Auqual Hair Services reserves the right to amend the terms and conditions at any time and without prior notice.

1.11: Auqual Hair Services reserves the right to amend our pricing structure at any time and without prior notice.

Article 2.0:  Treatment

2.1: A hair transplant procedure is the choice of the patient and the patient alone and the patient agrees to any actions or conducts reasonably necessary to perform the treatment.

2.2: The patient understands the limitations of hair restoration surgery and the expected outcome of treatment prior to commencement.

2.3: The patient understands that a hair transplant procedure merely transplants existing hair from the donor area to the recipient. This process does not have any control over the future, continued and progressive loss of existing hair on the scalp.

2.4: Hair transplantation is a medical redistribution procedure that moves your own natural hair from one area to another, it does not create any new hair, nor does it stop the balding process. The results of a hair transplant will depend on the ratio between the demand (balding area) and the supply, (size and density of the donor area), as well as on the patient’s natural healing ability.

2.5: When undertaking a Vinci hair transplant, you are paying for our expertise and experience in hair restoration, but not for a specific result. All photographic examples shown in the consultation and/or marketing material are for illustration purposes only and the patient fully understands that no guarantee can be given as to the exact outcome of this or any other medical procedure.

2.6: It is not possible to implant hairs too closely together as some space has to be allowed for healing. The patient can always elect to have further hair transplant sessions to add more density to an area or to cover larger areas, providing the surgeon deems it appropriate for his or her case.

2.7: The patient understands that there may be discomfort associated with the treatment. Other side effects may include slight bleeding, redness, numbness and swelling.

2.8: The patient understands that hair restoration procedures may result in detectable scarring.  The clinic will undertake the procedure with the aim of minimising any potential scarring in the case of both FUE and FUT hair transplant procedures.

2.9: The patient understands that over the long term, the transplanted hair will mirror the behaviour of the hair in the donor region. This means that should the donor hair become thinner over your lifetime, so can the transplanted hairs.

2.10: For best results, the patient must comply with our written and verbally given aftercare instructions, which may include medical treatments to halt further hair loss, attending suture removal and other post-operative appointments.

2.11: Auqual Hair Services will not be held liable for any associated costs connected with having aftercare or follow up treatment to deal with any possible complications, this includes travel, accommodation or economic costs to the client relating to a time taken off work or loss of potential earnings.

2.12: Auqual Hair Services can provide a guideline as to how long any given procedure will take to complete. Due to numerous variables, the procedure may be shorter or longer than estimated.

2.13: Auqual Hair Services reserves the right to cancel the procedure in the interest of patient safety in such cases where the patient is deemed to be under the influence of drugs or alcohol. In such an event, the non-refundable deposit will be retained as a cancellation charge.

2.14: The non-refundable deposit will be retained as a cancellation charge if it is deemed that the patient has failed to disclose known medical conditions or other possible contra-indications to treatment to Auqual Hair Services in advance of their procedure that subsequently results in the cancellation of their treatment in the interest of patient safety.

Article 3.0:  Payments

3.1: The patient will be quoted a fee during a personal consultation or by photo

analysis. Auqual Hair Services will complete the work for that fee.

3.2: A non refundable deposit of £1000 must be paid in advance to secure the

patient´s chosen procedure date. The deposit sum can be paid by card over the telephone, by cash in person or by bank transfer. Until such time as a deposit is placed, the patient´s desired booking date will remain available for other patients to reserve.

3.3: The balance will be paid on the morning of the procedure if paying by card or cash. Bank transfers must be initiated in advance to ensure all funds have cleared by the chosen procedure date.

3.4: We accept: Visa and MasterCard, cash and bank transfers, please note we do not accept checks, American Express or Laser cards. Card payments must be accompanied with photographic ID

3.5: If paying by card on your procedure day, please advise your bank of the payment in advance so that they are aware it is a genuine transaction. Payment must clear prior to the procedure commencing, so any issues with blocked transactions may result in the cancellation of your surgery and the retention of your deposit.

Article 4.0:  Appointments And Cancellations

4.1: A non refundable deposit of £1000 will be charged to secure your booking. Should you cancel once the non refundable deposit has been placed or fail to arrive for your procedure, the non refundable deposit will be retained as a cancellation charge.

4.2:  The deposit is non-refundable. Cancellations due to emergency or illness will be assessed on an individual basis and in such instances, we will always endeavour to be as flexible as possible in terms of rescheduling an alternative surgery date. Postponements caused by unforeseen events will be assessed on a case by case basis. In all other instances, if you request cancellation of your reservation, the deposit sum will be retained.

4.3: Auqual Hair Services will endeavour to ensure that your procedure runs to schedule, however, for reasons beyond our control, we may need to cancel or postpone your procedure at short notice. In this unlikely event, every effort will be made to contact you in advance. We do not offer compensation if we cancel your procedure.

4.4: Auqual Hair Services reserves the right to amend booked surgery dates. Such changes are rare and are undertaken in the patient´s best interest and safety. In the unlikely event of a surgery date amendment, the deposit sum and other payments will be transferred to the next available date.

4.5: Auqual Hair Services will not be liable for costs arising from scheduling changes in the provision of our hair transplant services, including (but not exclusive to) travel costs, accommodation costs,  any economic cost to the client relating to a time taken off work or loss of potential earnings.